Customer Focus through efficient and smart billing processes

Celesc Distribuiςão S.A.

Leandro Dal Pizzol, CIO: "CELESC and SAP together with PROLOGA have been collaborating for many years now, becoming partners on our mission to strive for excellence. This strategically important partnership helps CELESC to ensure future market success. With SAP S/4HANA and the Utilities extension for meter-to-cash processes by PROLOGA, we will have a powerful tool to become an even stronger partner for our customers using state-of-the-art business processes based on future-oriented technologies."

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Headquarter: Santa Catarina, Brasil

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Branch: Utilities, Power Supply

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Product: Electricity

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Customers: 3,32 Million

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Employees: 3900 (2024)

Challenge

  • Tedious meter reading processes were risking delays in the billing process
  • Billing details were hard to understand for customers.

Goals

  • Increase customer satisfaction
  • Efficient meter reading and billing processes to reduce workload stress for employees
  • Greater visibility of billing details for end customers

Highlights of Implementation

  • Ability to print electricity bill on site in seconds
  • Go Live in time due to remote support by PROLOGA and onsite support by SAP Consulting

Decision for SAP/PROLOGA

  • Ease of use in application, extensibility, billing structure flexibility
  • PROLOGAs Know-How and experience in implementation projects

Main benefit for customers

  • Higher customer satisfaction
  • Reduced daily effort for meter reader team
  • Real time monitoring of daily processes and status enables higher agility
  • Optimized software landscape
  • Future proof technology

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Prologa Karte

PROLOGA GmbH