Delsur

Delsur S.A.

Distribuidora de Electricidad DELSUR is a Salvadoran company. Since 2011, DELSUR has been part of the EPM Group, headquartered in Medellín, Colombia, underlining its vision to create and promote sustainable territories through its services. The company serves more than 427,000 consumers in the center and south of the country, in the departments of La Libertad, San Salvador, La Paz, San Vicente and Cuscatlán.

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427 K customers

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315 employees

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257 MM USD (turnover)

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Conversion, distribution and marketing of electricity

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Established 1997

Challenge

  • Supporting the customer remotely
  • Measurement data was not collected
  • Slowness of transmission
  • Insufficient startup and shutdown

Highlights of the solution

  • Completion of implementation within only 4 months
  • Better control of business processes
  • Manage tour performance
  • Enable reallocation of tours
  • 1st level of read confirmation / 2nd level of zero consumption validation
  • Capture of photos and back office access to these photos
  • Replacement of seals (installation/removal)
  • Management of contingents
  • Improvement of the reading quality
  • Reduction of management time / reduction of operating costs
  • Improvement of the quality of life and work (reading team)

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Prologa Karte

PROLOGA GmbH