A specialized agent desktop for sales and service that helps you handle customer inquiries faster and streamline processes. PROLOGA simplifies and enhances customer interactions.
Industry Specific Agent Desktop (Sales/Service) at a glance
Rising customer expectations and limited time resources present significant challenges for waste management companies. Without a structured customer management system, inefficiencies, missed inquiries, and dissatisfied customers become inevitable.
The SAP S/4HANA Interaction Center for Waste and Recycling redefines customer management. With our solution, you can streamline your processes: fast response times, automated workflows, and transparent communication ensure satisfied customers and smooth order planning. This keeps your company efficient, competitive, and successful in the long run!
Digital Customer Management for the Circular Economy – Your Key to Success
IIn today’s circular economy, fast response times, structured processes, and transparent communication are essential. Our Interaction Center provides a central platform that delivers real-time data and enhances operational efficiency.
Faster Handling of Customer Inquiries
Optimize internal processes and improve customer satisfaction.
Seamless Integration of All Relevant Information Sources
Your team always has a complete overview.
360° Customer Insights for Call Center Agents
Accurate and fast responses to inquiries enable superior customer service.
A structured and powerful customer management system is the key to higher service quality, greater efficiency, and long-term customer relationships. With our Interaction Center, you lay the foundation for sustainable success in the waste management industry—digital, intelligent, and future-proof.
Our Solutions
360° Customer Overview
360° Customer Overview
All relevant information at a glance! Your call center agents have real-time access to customer data and can provide fast, precise, and professional responses.
Efficient Problem Solving Through Seamless Integration
Efficient Problem Solving Through Seamless Integration
Our solution connects all information sources, data, and workflows within a single platform, ensuring smooth processes and faster problem resolution.
Automated Processes for Maximum Efficiency
Automated Processes for Maximum Efficiency
Less manual work, more focus on what truly matters! Thanks to automated workflows, customer managers save valuable time and can concentrate on high-priority tasks.
Legal Compliance & Transparency Made Easy
Legal Compliance & Transparency Made Easy
Stay on the safe side! Our solution helps you meet regulatory requirements while keeping your customers informed transparently.
Flexible Configuration Options
Flexible Configuration Options
With a customizable and scalable user interface, the solution can be tailored precisely to your unique business needs.
Smart solutions for a smarter future. See how companies in waste, recycling, energy, and utilities optimize their processes with innovative technology.
With our new logic for circularity, we are setting new standards in resource utilization. PROLOGA develops intelligent technologies and innovative processes to transform loss into value. We enable businesses to use energy and raw materials more efficiently, minimize waste, and close sustainable material loops. Together, we lay the foundation for a circular and regenerative future.
PROLOGA is a leading SAP Industry Solution specialist with decades of experience in developing, implementing, and operating software for the Energy, Utility, and Circular Economy sectors.
As an SAP SE partner, we help global corporations, mid-sized enterprises, and public institutions stay competitive with flexible, adaptable software solutions.
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