SAP S/4HANA for waste and recycling, environmental services add-on by PROLOGA

End-to-End Efficiency for Waste and Recycling: Smart Integration from Order to Billing

Waste and recycling companies face the challenge of efficiently managing a wide range of complex processes. These include receiving and processing customer orders, planning and executing logistics operations, billing services, and complying with legal requirements. Seamless integration of these processes is critical to ensure transparency and leverage automation potential.

Order Management: Customer service employees gain direct access to all customer-relevant information via waste-specific adaptations in the Interaction Center. This enables fast customer identification, easy creation and editing of business partners, quotes, and contracts, as well as efficient entry and processing of orders—such as container provisioning or cleaning orders. Thanks to direct integration, this data is immediately available for logistics planning and implementation.

Cleaning and Winter Services: In addition to waste collection, the solution also supports processes like street cleaning and winter services. Cleaning objects and related orders can be created, allowing for both long-term area planning and short-term scheduling. Dispatching of staff, vehicles, and equipment is simplified, and direct integration into dispatch enables performance-based billing based on appropriate feedback.

Material Flow Management: The solution enables a detailed representation of material flows and services, providing companies with the ability to respond at any time to customers and authorities. The recorded data provides full transparency while also supporting legal requirements, such as evidence statistics and waste balance documentation. Additionally, material inflows and outflows can be monitored and documented in terms of quality and quantity, with material sampling possible when required.

Municipal Billing: The solution simplifies the billing of municipal waste disposal fees through guided processes for managing service locations. Changes such as container swaps or relocations can be processed quickly, automatically generating corresponding modification notices. Notifications and invoices can be created efficiently, with the option to simulate billing documents. Different statutes and price adjustments can be mapped within the same system, reducing administrative effort.

Additional Features

• Integration of Subcontractors: Incorporation of subcontractor processes to reduce administrative effort and accelerate the order-to-cash process.
• Mobile Order Processing: Real-time communication and data collection to increase fleet efficiency and cost transparency.
• Intelligent Process Integration: Linking of order-to-cash, logistics planning, and material flow management with all relevant business areas.