A NEW LOGIC FOR CELESC

Realizing the economic value

CELESC and PROLOGA have released a new logic for constantly repeating meter-to-cash processes. With intelligent processes and modern technology, they optimized the consumption-to-billing ratio and so brought CELESC’s customer satisfaction score to a new level.

  • 3.3 Mcustomers, innovative leader in energy distribution in the Santa Catarina state in Brazil.
  • Mission:Their mission is to offer energy solutions with excellence, ensuring sustainable business development with more than 3.900 employees.

RE:DEFINE the lifecycle

  • INTELLIGENCE

    Optimized Order Assignments and Planning: efficient grouping of reading orders, including precise estimations and templates for a correct billing, agile processes to reassign orders in urgent cases to get tours completed the same day 
  • OPPORTUNITIES

    Accelerated Reading to Billing Process: Streamlined steps optimized the time from starting the reading process to finishing the billing hand-over down to less than 30 seconds
  • INNOVATION

    Sequential Roll-Out: test implementation, employee education, soft roll out and final rollout 

RE:MATERIALIZE lost value

  • Reduced number of implausible readings: with the new mobile app, meter readers can focus on the numbers that matter and get the correct values faster into the system with less misreading
  • Reduced number of service calls: with the ability to print the bill on site and hand over directly, customers get a new transparency on the bill with detailed calculations, understanding the bill faster and need less calls for clarification
  • Reduced Workload and overtime: New and agile processes enabled dispatcher teams to complete tasks in time. Reduced effort for reading and billing released stress and prevents now overtime work for reading teams

Reinvent, Run, Extract

  • Order Management

    Web based user interface with simplified business processes, transparent overview for large number of open orders and reading status

  • Team Management

    User friendly interface with streamlined processes to quickly assign thousands of orders quickly to various teams

  • Order Monitoring

    Quickly understand from color-coded notifications the status of the daily reading and billing processes, identify delays quickly

  • Order Execution

    Scalable mobile application for meter readers to execute reading and billing within a few seconds per meter

  • Tour Progress

    Within the app understand current status, enable reporting of delays to the dispatching team 

RE:ENERGIZE your market

  • Integrate & Automate: SAP S/4HANA Cloud combined with the SAP® Utilities Core solution to integrate systems, automate processes, and unify data in line with industry best practices
  • Short ramp-up phase: Workflow simplicity and usability made possible with the SAP Fiori® user experience
  • Accelerate Processes: Single source of truth, with access to financial data and insights in real time 
15%

lower TCO from optimized software landscape 

90%

faster in providing bill to customers 

60%

less overtime for meter readers 

70%

less unread meters per month due to more agile assignments

  • Insights gained to increase efficiency and quality

    Structured processes reduce uncertainty and visualize improvement areas to be tackled quickly 

  • Adjusted and activated new business models

    With the attractive subscription offering, industry leaders just pay as needed 

  • Connected Data to always ensure verifiability

    Data, processes and humans united to easily monitor orders, readings and billings 

Back to all Circular Insigts
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With our new logic for circularity, we are setting new standards in resource utilization. PROLOGA develops intelligent technologies and innovative processes to transform loss into value. We enable businesses to use energy and raw materials more efficiently, minimize waste, and close sustainable material loops. Together, we lay the foundation for a circular and regenerative future.

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