Equatorial Energia Cuts Meter-to-Cash Cycle to Seconds

Before the transformation, Equatorial was operating in a highly fragmented billing landscape. In regions such as Amapá and Rio Grande do Sul, outdated workflows and non-digitalized processes caused long gaps between meter readings and billing, ultimately impacting transparency, customer satisfaction, and internal workload. Without intelligent reassignment capabilities or mobile access for field workers, delays were common, implausible readings frequently occurred, and customers often needed to call service centers for bill clarifications. These inefficiencies undermined Equatorial’s goal of becoming a benchmark for digital customer experience in Brazil’s energy sector.

Since launching the new meter-to-cash processes in Amapá and Rio Grande do Sul, Equatorial has achieved measurable results across operational and customer-centric KPIs. Billing times have been reduced to less than 30 seconds per customer, marking a 90 percent acceleration compared to the previous approach. The number of unread meters has dropped significantly thanks to real-time reassignments, and the workload for field staff has eased, leading to a 60 percent reduction in overtime. Customers now receive printed bills directly at the point of service and can immediately understand how charges were calculated—drastically reducing service calls and improving customer trust.

By reengineering the order lifecycle, integrating field execution with SAP Fiori interfaces, and embedding PROLOGA’s extensions into SAP S/4HANA Utilities, Equatorial has not only optimized its processes but also unlocked new business models. The company now operates with greater data transparency, faster reaction times, and a modern subscription-based licensing model that scales with demand. This transformation marks a new chapter for Equatorial, where technology, people, and purpose align to energize the future of utilities in Brazil.