CELESC Accelerates Digital Meter-to-Cash Processes by 90%

With Brazil’s energy sector expected to grow more than seven percent annually through 2029, CELESC faced increasing pressure to modernize its legacy IT systems and eliminate operational inefficiencies. The existing commercial infrastructure was fragmented and could no longer support the level of responsiveness and transparency expected by modern utility customers. Manual processes dominated meter-reading and billing, resulting in delays, high administrative overhead, and limited ability to respond dynamically to real-world events such as route disruptions or consumption anomalies. Additionally, customers lacked access to detailed, real-time insights into their contracts, consumption, and billing. This situation not only impacted operational performance but also jeopardized CELESC’s ambition to be a leading customer-centric energy provider in Latin America.

The impact of CELESC’s transformation has been substantial. The company now issues customer bills up to 90 percent faster than before, significantly reducing cash flow cycles and increasing customer satisfaction. Field teams benefit from a dramatic reduction in overtime thanks to more efficient workflows and real-time task management. Unread meters—once a major operational bottleneck—have been reduced by over 70 percent, as dispatchers can now adapt assignments on the fly. The digital meter-to-cash process not only increases transparency and operational efficiency but also supports CELESC’s broader mission to offer modern, reliable, and customer-oriented energy services across Brazil. With PROLOGA’s solution deeply integrated into the SAP S/4HANA Utilities environment, CELESC is ideally positioned to scale further and meet the demands of a rapidly evolving energy landscape.